U.S. SHIPPING & RETURNS:
All orders will be shipped NEXT DAY. Please note that all USPS offices are closed on Sundays and national holidays. Any orders placed on Friday after 12pm PST will be shipped on Monday. Any orders placed on Saturday or Sunday will be shipped out on the following Monday.
FLAT RATE U.S. SHIPPING + DELIVERY
Shipping times may range based on your proximity to Oklahoma city,OK. USPS First Class Shipping will only be offered when an order weighs less than 13 ounces.
USPS First Class Shipping $4.95 3-8 business days
USPS Priority Shipping $7.95 1-3 business days
USPS Express Shipping $19.95 1-2 business days
INTERNATIONAL SHIPPING & RETURNS:
All orders are shipped NEXT DAY. Please note that all USPS stores are closed on Sunday and any US national holidays. All orders placed on Saturday and Sunday will be shipped on the following Monday.
FLAT RATE INTERNATIONAL SHIPPING AND DELIVERY
First Class Flat Rate Shipping $17.95 10+ business days
We do not accept exchanges at this time.
To make a return, send your package back to us within 30 days of your order date. Email us at firstname.lastname@example.org to let us know that you're sending something back!
- No items purchased during major site-wide sales including: Black Friday, Cyber Monday.
- Intimates + swimwear
- Accessories (jewelry, sunnies, head pieces, belts, purses, hats, etc.)
- Damaged, washed, worn or altered items, including items returned with deodorant, makeup, smoke, perfume and/or stains.
IIf you believe you have received defective or incorrect merchandise (style, size, color), submit a return via our Returns Manager within 5 days of receiving your damaged or incorrect merchandise. If item is not reported defected within 5 days, Charlie and Roe reserves the right to assume customer defected the product and will not offer any refund.
Please allow Charlie and Roe 5 days to process your return once it is received. Once your refund has been processed and credited, you will receive a confirmation email. Refunds will be credited to the original method of payment. Be aware that some banks may process the refund slower than others. Original shipping charges are non-refundable.
Charlie and Roe reserves the right to determine eligibility for refunds, and to update this Policy at any time without notice.
We are not responsible for lost or stolen packages. If your package arrives damaged, you must let us know within 24 hours of receiving the item. Please confirm your address before submitting your order.
We require 24-48 hours for order processing.